سياسة الاستبدال والاسترجاع

Return and Exchange Policy Welcome to Kahrman Gold and Jewelry Store, and thank you for choosing to shop from our website. For this trust in us, we are keen to clarify our customers' rights. We strive to clarify everything related to the return and exchange policy to ensure you receive high-quality service. You can exchange or return the products that were ordered for reasons that will be mentioned in the following paragraphs, so please read the policy carefully and contact us if you have any other inquiries not mentioned here. Mechanism for returning or exchanging orders • Jewelry pieces are to be returned after the customer receives the order within 24 hours from the date of receipt if the customer does not wish for the product. • Jewelry pieces are to be exchanged after the customer receives the order within 24 hours from the date of receipt if the customer does not wish for the product. • If there is a defect or manufacturing error in the product, it will be exchanged for another product after reporting it. Please note (the product is inspected and photographed before shipment to the customer). • Return or exchange requires that the product be in good condition and not consumed, used, or having benefited from it. Kahrman Store has the right to inspect the product before return to ensure its safety. • The amount will be refunded to the customer once the product's safety is confirmed. • For purchases made with Mada, Visa, MasterCard, or Apple Pay, the refund will be processed through the bank within 14–21 working days. • Refund or exchange will be according to the store policies outlined. • Once the order is shipped, it cannot be canceled because the shipping company receives the order on the same day or the next day. • The shipping cost will be deducted from the product value. Cases where the product cannot be returned: • When paying via Tabby or Tamara service. • When the product has been used, damaged, or is not in the same condition as when received, or if the security seal has been removed. • When the products are consumed or have been used. • Products that have been tampered with, serial numbers removed, or returned without price tags, labels, original packaging, or missing any accessories. Order Cancellation Policy: The store may choose to accept, reject, or cancel orders in some cases, for example, if the product you wish to purchase is unavailable, or if the product was priced incorrectly, or if the order documentation procedures within your account are incomplete. The store will refund what you paid for canceled orders. How can I recover my money if I received an item that is not in the correct shape or damaged? • When you receive the product in a damaged condition or different from what was selected from the store, you can then submit a return request through the store's customer service. • After returning the product to us in its original condition and packaging at the time of receipt, we will inspect it immediately. If a defect or damage is found, we will proceed with the replacement or refund process to the account used for payment. • If you have any other inquiries or face any issues, we are always happy to communicate with you via WhatsApp for customer service.